Latest In: Customer Experience

Amber Hovious pwc Teamwork Commerce YouGov

Summer Shopping 2023: How Retailers can Boost Customer Loyalty

Today, consumers demand a seamless shopping experience at their own convenience. From curated discounts to automated checkout processes,…

Executive Viewpoints July 10
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Jenny Craig meals

Wellful to Resurrect Jenny Craig as DTC Brand

Wellful has purchased the well-known weight loss brand Jenny Craig and plans to resume its operations this fall,…

News July 7
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NBCUniversal's Evan Moore talks about the reality of shoppable TV.

Has the Age of Shoppable TV Finally Arrived? NBCU is Banking on it.

Editor’s Note: As 2023 comes to an end, we are highlighting some of our most-read content of the…

Features July 6
Matt Giffune Occupier The Conference Board

How Could a Mixed-Use Development Help Your Brand Shine?

For many, life has evolved post-pandemic. Many more of us are staying home for work and leisure. As…

Executive Viewpoints July 3
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Freshippo storefront

Update: Alibaba’s Freshippo Plans to Open Additional Stores as it Preps for IPO

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Earlier in…

News June 30
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Inside a ThriftBooks processing center.

How ThriftBooks Flipped the Script on Book Resale by Focusing on Community Instead of Price

Back in the ’90s, when Jeff Bezos was looking for a way into the wide world of the…

Features June 30
B&Q Content Marketing Institute GottaBe! Marketing Martin Rothwell Megaron

Retail Reaction: How Sampling Puts Brands into Shoppers’ Hands

Retail brands want to grow their customer base and revenues; stores want to drive footfall and increase loyalty.…

Executive Viewpoints June 30
1-800-Flowers.com customer relationships Executive ViewPoints Jason John

Becoming a Part of Our Customers’ Relationships

We are a company all about relationships because that’s what our customers are celebrating when they buy from…

Executive Viewpoints June 30
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Shipt hosting hub image

Shipt Debuts Hosting Hub to Simplify Party Planning

Delivery platform Shipt has added a Hosting Hub, providing curated lists of trending products for barbecues, Fourth of…

News June 29
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