Why Shipping is the Key to Unlocking Exceptional Customer Experience
Over the last few years, the growth of ecommerce has seen an unprecedented surge. Between 2019 and 2022,…
Executive Viewpoints June 19
Latest In: Customer Experience
Johnny Cupcakes Founder: ‘My $10,000 Mistakes Often Lead to $100,000 Ideas’
I don’t usually write stories in the first person, but I was inspired by Johnny Earle, Founder of…
Features June 16
RICE23: Netflix Insights Exec — ‘The Heart of Innovation is Understanding Humans’
Netflix has always been data-obsessed, long before that was seen as a must-have for any organization. And that…
Features June 16
How Can AI be Used in Retail Payments?
There has been a lot of talk about the OpenAI chatbot ChatGPT (and its competitor Bard, Google’s experimental…
Executive Viewpoints June 16
RICE23: Coach Exec on Bringing Substance (and Marketing Savvy) to the Metaverse
A retailer’s marketing campaign is only as good as the creativity behind it, no matter how advanced the…
Features June 15
American Girl, the Home Depot and Victoria’s Secret Among List of 2023 Brand Experience Award Winners
Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an…
News June 15
CIO Q&A: Lessons and Priorities from Aldo Group’s Companywide Digital Transformation
Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change…
Features June 13
Why Enhancing ESG and Appealing to Gen Z ‘Starts With Vulnerability’
It’s no secret that Gen Z prefers brands with reputations that align with their own beliefs, or that…
Features June 12
How NFTs Could Change the Game for Loyalty Programs
Loyalty programs are an essential part of businesses’ efforts to retain customers and increase engagement. However, as we…
Executive Viewpoints June 12Top Stories
