Latest In: Customer Experience

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Putting the Feeling Back into Experiences 

The location-based experience marketplace is projected to grow to $12 billion by the end of 2023, clearly demonstrating…

Executive Viewpoints July 26
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Walgreens Exec: Operational Excellence Makes 1-Hour Delivery Promise a Reality

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they…

Features July 25
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New findings on social commerce behaviors from Havas and Snap.

Havas Study Highlights 5 Key Social Commerce Preferences of Gen Z and Millennials

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on…

Features July 24
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To Email or Not to Email: The Pros and Cons of Retail Marketing Approaches

What works for you, likely doesn’t work for the next person. Some people check their email accounts hourly…

Executive Viewpoints July 24
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The new Coachtopia pop-up in NYC's SoHo will tout a calendar of programming designed to bring the brand's core principles to life.

Coachtopia Pop-Up Opens in SoHo NYC

Coach has unveiled a new Coachtopia store experience in New York City’s SoHo. The pop-up, which is inspired…

News July 21
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Schnucks Deploys ‘Caper Carts’ to Provide Checkout on Wheels

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision…

News July 21
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3 Technologies That Are Transforming the Ecommerce Experience

Flat. Boring. Uninspiring. These are words often used to describe ecommerce sites, despite the rapid evolution of digital…

Features July 21
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Amazon One at Whole Foods

Amazon Plans Chainwide Rollout of Palm-Based Payments at Whole Foods

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the…

News July 20
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Ashley has a new brand and is redesigning its stores to match.

Ashley Solidifies Rebranding with Nationwide Store Refresh

Furniture and mattress retailer Ashley will update its stores across the U.S. to mark its official rebranding from…

News July 20
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