Latest In: Customer Experience

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Stop: Your Customer Journey isn’t Benefitting Your Customer

The online shopping industry has surpassed 2.6 billion digital shoppers in the first half of 2023, with 33%…

Executive Viewpoints August 8
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The new Porsche Studio

Porsche Debuts ‘Hospitality-Forward’ Car Retailing with New Studio Concept

Porsche has shifted its retail strategy into a higher gear with the debut of the first Porsche Studio…

News August 8
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Staples Partners with DoorDash to Offer Same-Day Delivery

Just in time for the back-to-school season, items from Staples are now available for same-day delivery via DoorDash.…

News August 7
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Amazon Clinic page

Amazon Expands Telehealth Access Services Nationwide

Continuing to expand its healthcare footprint, Amazon has made its Amazon Clinic telehealth offering available across the U.S.…

News August 7
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Wish launched a turnaround, right as Temu was making its debut.

Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount…

Features August 7
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How to Evolve and Personalize in the Digital Marketplace Economy 

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space,…

Executive Viewpoints August 7
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Kum & Go store

Kum & Go Launches New Personalized Mobile App and Rewards Program

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new…

News August 4
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Virsona has worked with Gensler on a new pop-up speakeasy concept that blends gaming, social interaction and brand immersion.

Virsona Teases Experiential Gaming Concept with NYC Pop-up

Virsona, a social video gaming and entertainment concept, has opened an experiential, semi-permanent pop-up “speakeasy” inside 787 Coffee…

News August 4
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The Rise of Micro Markets in Airports

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a…

Executive Viewpoints August 4
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