Latest In: Customer Experience

Rubi Laboratories Walmart
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Walmart and Rubi Labs Pilot Textiles Made with Captured Carbon

Walmart and Rubi Laboratories have launched a pilot to test whether usable textiles can be developed from captured…

News July 31
Featured IHL Group Retail ThinkTank (2023) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2023) Retail ThinkTank: Supply Chain & Fulfillment (2023)
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IHL Study: Inventory Distortion Will Cost Retailers $1.77 Trillion in 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and…

Features July 31
Albertsons drinks drizly Safeway Vine & Cellar
Safeway Albertsons Vine & Cellar app

Safeway and Albertsons Uncork DTC Curated Wine Sales in California

Safeway and Albertsons have launched Vine & Cellar, a curated collection of wines available for sale online with…

News July 28
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Tanger website

Tanger Adds Paid Tiers to Loyalty Program, Enhances Personalization Capabilities

Tanger Outlets has revamped its TangerClub loyalty program into a three-tier subscription program and is leveraging the Coniq…

News July 28
Accenture consumer research economic uncertainty economic value Featured Jill Standish resilient consumer Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023) sustainability values
Accenture surveyed more than 10,000 consumers in 16 countries and found that the “resilient consumer” is emerging and finding new ways to browse and buy.

Accenture: Rise of the ‘Resilient Consumer’ Requires More Nuanced Retail Strategies

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time…

Features July 28
bopis Flybuy joann
Joann in-store pickup

Joann Expands Location Solution to Encompass BOPIS

Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS)…

News July 27
back-to-school moneyback guarantee Old Navy
Old Navy is offering a one-year moneyback guarantee on its school uniforms.

Old Navy Offers ‘Kid-Proof’ Guarantee on School Uniform Styles

Old Navy is offering a one-year, money-back guarantee for uniform styles purchased during back-to-school season. The retailer will…

News July 27
Antonio Damasio Branch & Bramble Emily Lyman UC Berkeley Valuegraphics

How to Convert Customers with Empathetic Marketing

In explaining the human mind, neuroscientist Antonio Damasio shared, “We are not thinking machines that feel; rather, we…

Executive Viewpoints July 27
9/11 Century 21 chapter 11 bankruptcy COVID design:retail design:retail Featured Featured Gallery Gindi family Legends New York City off-price retail Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) store reopening
Century 21 main entrance

Inside Century 21’s Dramatic (Re)-Entrance into NYC Retail

The return of storied off-price retailer Century 21 to its original space in NYC’s financial district this past…

Features July 26
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