AI and the Art of Non-Linear Customer Experience
In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A…
Executive Viewpoints April 22
Latest In: Customer Experience
Rowan CEO on the Power of People in Creating Joyful Retail Moments
Louisa Serene Schneider did not set out to be a CEO, let alone a founder. But inspiration struck…
Features April 19
Total Wine, Hill Beverage and Snoop Dogg Partner to Deliver THC-Infused Beverages Nationwide
Beginning on the unofficial cannabis holiday of 4/20, Total Wine & More will make CBD and THC-infused beverages…
News April 18
Gopuff and Grubhub Expand into Grocery Delivery with Unconventional Partners
Two delivery platforms, Gopuff and Grubhub, have broadened their assortments to include groceries, including fresh items. Gopuff has…
News April 18
Eyebuydirect Establishes First Physical Location in California’s Orange County
Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of…
News April 18
Amazon’s Just Walk Out has Left the Building
[Update as of 4/17/2024] In a blog post clarifying its strategy around cashierless technology, Dilip Kumar, VP of…
News April 17
URBN to Deploy Common Payments Infrastructure Across Brands
URBN, parent company of Urban Outfitters, Anthropologie, Free People and FP Movement, will adopt Stripe as its primary…
News April 17
The Product of Places: The Secret Equation to Convening Consumers
Everywhere I go, business leaders ask me, “What’s the next big thing in retail?” Understandably, they’re looking for…
Executive Viewpoints April 17
From Reusable to Recycled: Walmart Canada Pilots Program Giving New Life to Blue Bags
Walmart Canada, in partnership with TerraCycle, will mark Earth Day on April 22 with a “Fresh Start” Day…
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