Latest In: Customer Experience

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Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and…

Executive Viewpoints April 16
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LensCrafters Promotes Eye Health with Second Season of Immersive Roblox Odyssey

LensCrafters has launched the second season of its Roblox Eye Odyssey series, World of Optics, featuring games that…

News April 15

China Offers ‘Strong Financial Support’ to Help Boost Recycling of Household Appliances

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and…

News April 15
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Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There

Untuckit has been on a multifaceted growth path in 2024. The apparel retailer is expanding its brick-and-mortar footprint…

Features April 15
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Brooks Running Partners with Outside Interactive to Deliver Highly Localized Content

Brooks Running has joined forces with Outside Interactive, a creator of outdoor content, services and experiences, to bring…

News April 12
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Primark President: ‘Our Business is Set Up for People to Grow Into’

Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers…

Features April 12
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The PR Perils of Inaccurate Sales Tax

It’s rare that sales tax issues make the news, and when they do, it’s generally not great for…

Executive Viewpoints April 12
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Walmart to Accelerate Health Center Growth in Texas with 18 New Sites this Year

Walmart will add 18 new Walmart Health Centers in Texas in 2024, joining the four sites operating now.…

News April 11
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Fanatics Unveils Plans for Multi-Sport Fan Event in NYC: ‘Sports Fans Deserve a Place to Gather’

Digital sports platform Fanatics is moving into the physical world in a big way with its first Fanatics…

News April 11
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