Latest In: Customer Experience

Best Buy Partners with Content-Rich CNET to Share Ads and Expertise

Best Buy and media site CNET will work together to provide shoppers with experts’ picks and product reviews…

Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

This is the first part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at…

Foot Locker Debuts ‘Store of the Future’ in New Jersey

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker…

#RICE24 Community Convos: Amy Jain, Co-founder & CEO, BaubleBar

Levi’s Boosts Awareness in a Big Way with Giant-Sized 501 Jeans

There’s size XL, XXL and even XXXL, but there aren’t enough “X’s” for these Levi Strauss & Co.…

The Growing U.S.-China Ecommerce Rivalry will Make 2024 the Year of Commerce Media

Ecommerce continues to climb to new heights in the U.S., where recently released figures for Q4 2023 show…

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy, designed to make the online…

Ikea Creates Training Ecosystem to Support AI Literacy for 3,500 Employees

Ingka Group, parent company of Ikea Retail, has set ambitious targets for boosting the AI literacy of its…

AI and the Art of Non-Linear Customer Experience

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A…