Latest In: Customer Experience

How Bark is Creating Products and Experiences that Pups (and Pup Parents) Love

Americans spent $136.8 billion on their pets in 2022, up from $123.6 billion in 2021, according to the…

Simon Adds VIP Suite to Kick Off Woodbury Common Expansion

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including…

Best Buy Partners with Content-Rich CNET to Share Ads and Expertise

Best Buy and media site CNET will work together to provide shoppers with experts’ picks and product reviews…

Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

This is the first part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at…

Foot Locker Debuts ‘Store of the Future’ in New Jersey

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker…

#RICE24 Community Convos: Amy Jain, Co-founder & CEO, BaubleBar

Levi’s Boosts Awareness in a Big Way with Giant-Sized 501 Jeans

There’s size XL, XXL and even XXXL, but there aren’t enough “X’s” for these Levi Strauss & Co.…

The Growing U.S.-China Ecommerce Rivalry will Make 2024 the Year of Commerce Media

Ecommerce continues to climb to new heights in the U.S., where recently released figures for Q4 2023 show…

JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy, designed to make the online…