Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year
We are past the point of conjecture about whether AI will upend the retail industry; it already has.…
Executive Viewpoints April 11
Latest In: Customer Experience
L.O.L. Surprise! Parent Company Goes DTC, Debuts Loyalty Program
MGA Entertainment, the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched…
News April 9
Best Buy Adds Generative AI to its Customer Service Toolkit
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service…
News April 9
From Custom Worlds to Contextual Ads: Unlocking the Power of Games Advertising
Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40%…
Features April 9
Next-Gen Co-Brand Cards are Tailored to You, by You
In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the…
Executive Viewpoints April 9
Best Buy, Microsoft Celebrate Earth Month by Turning ‘E-Waste’ into Couture
Best Buy, one of the largest retail collectors of e-waste in the U.S., is partnering with Microsoft on…
News April 8
CVS Health Identifies Closed-Loop Feedback as its Customer-Centricity Unlock
Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face…
Features April 8
Uber Eats Debuts Autonomous Food Deliveries in Phoenix Market
Uber Eats has expanded its partnership with Waymo — the autonomous vehicle division of Google parent company Alphabet…
News April 5
Albertsons Simplifies Loyalty Program with Move to Single Points Currency
Albertsons has joined the growing list of retailers revamping their loyalty programs. The supermarket chain will now use…
News April 5Top Stories
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