Latest In: Customer Experience

Amazon amazon fba amazon prime day Pattern Rob Hahn

Amazon’s Latest FBA Fee is a Blow for Brands. Here’s What They Can Do.

Forecasts are always wrong — that is a foundational truth of projecting demand. It’s a game of how…

Executive Viewpoints July 8
Adore Me bloomingdales copyright infringement customer experience data and analytics Featured gen AI risks generative AI Kroger personalization
As the value of gen AI is becoming clearer, so do possible risks, including copyright infringement and drift.

As Gen AI Gains Traction, Potential Risks Become Impossible to Ignore

Businesses across industries have embraced generative AI across their organizations to power efficiency and performance. In fact, 79%…

Features July 8
cheesemonger faire Featured food and beverage independent retailer specialty shop SVOD wholesale distribution Willow on the Green
Willow on the Green in San Francisco specializes in British cheese and accompaniments.

Small Business, Big Ideas: What a Niche British Cheese Shop Learned from Netflix

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands…

Features July 5
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Weathering the Storm: How Retailers can Ensure Resilience Amid Rising Cloud Outages

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights…

Executive Viewpoints July 5
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Grove Collaborative, Blueland Promote Plastic-Free July Initiatives

Two brands known for their commitment to sustainability, Grove Collaborative and Blueland, are marking Plastic-Free July with new…

News July 3
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Monica + Andy Founder Details Multiple Expansion Paths for Baby Retailer

Unlike many DTC brands that were born online and later found their way into physical retail, Monica +…

Features July 3
chargeback gurus subscription commerce Tim Tynan

How Subscription Merchants can Prevent Chargebacks on Recurring Payments

There’s no denying that the subscription economy is booming. In fact, the financial services firm UBS projects that…

Executive Viewpoints July 2
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Nespresso Awakens New Coffee Discovery Pathways with Online Quiz 

Most Americans (84%) start their morning with a fresh cup of coffee, according to the National Coffee Association,…

Features July 1
clienteling customer service design:retail design:retail News Fifth Avenue Club hospitality luxury experience Retail ThinkTank (2024) Retail ThinkTank: Featured in Store Design & Experience (2024) Retail ThinkTank: Store Design & Experience (2024) saks fifth avenue
Due to the success of its Fifth Avenue Club concept, Saks Fifth Avenue plans to open more standalone locations this year, bringing its total count to 20 across the U.S.

Saks Fifth Avenue Expands Club Concept to More Luxury Resorts and Hotels

Saks Fifth Avenue is doubling down on its luxury personal shopping and styling service, The Fifth Avenue Club.…

News June 28
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