Latest In: Customer Experience

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5 Strategies for Addressing the Retail Talent Crunch Ahead of the Holidays

Like many industries, retail is currently experiencing a talent shortage. How severe is that shortage? While vacancies for…

Executive Viewpoints July 9
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Target Rips Up Paper Checks as Payment Method

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on…

News July 8
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Amazon’s Latest FBA Fee is a Blow for Brands. Here’s What They Can Do.

Forecasts are always wrong — that is a foundational truth of projecting demand. It’s a game of how…

Executive Viewpoints July 8
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As the value of gen AI is becoming clearer, so do possible risks, including copyright infringement and drift.

As Gen AI Gains Traction, Potential Risks Become Impossible to Ignore

Businesses across industries have embraced generative AI across their organizations to power efficiency and performance. In fact, 79%…

Features July 8
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Willow on the Green in San Francisco specializes in British cheese and accompaniments.

Small Business, Big Ideas: What a Niche British Cheese Shop Learned from Netflix

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands…

Features July 5
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Weathering the Storm: How Retailers can Ensure Resilience Amid Rising Cloud Outages

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights…

Executive Viewpoints July 5
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Grove Collaborative, Blueland Promote Plastic-Free July Initiatives

Two brands known for their commitment to sustainability, Grove Collaborative and Blueland, are marking Plastic-Free July with new…

News July 3
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Monica + Andy Founder Details Multiple Expansion Paths for Baby Retailer

Unlike many DTC brands that were born online and later found their way into physical retail, Monica +…

Features July 3
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How Subscription Merchants can Prevent Chargebacks on Recurring Payments

There’s no denying that the subscription economy is booming. In fact, the financial services firm UBS projects that…

Executive Viewpoints July 2
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