Latest In: Customer Experience

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Exclusive: Why Grove Collaborative’s Evolving Business Model Required Replatforming

Over the past 11 years, Grove Collaborative has built a name for itself as conscious consumers’ go-to supplier…

Features September 13
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Lego Celebrates ‘Play is Your Superpower’ with Global Activations

Lego stores around the world are creating interactive experiences showcasing the power of play — from a playable…

News September 12
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Associated Food Stores Adopts Personalization and Customer Insights Platform

Associated Food Stores (AFS), a wholesaler and cooperative serving nearly 450 supermarkets in the Intermountain West region, has…

News September 12
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4 Trends That Should Drive Retailers’ Holiday Strategies

Still-potent economic uncertainty is encouraging consumers to be savvier as they browse and buy. But while there may…

Features September 12
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Target Goes to the Dogs (and Cats) for ‘Cuddle Collab’ Product Launch

Target will launch an exclusive collection for pets and pet lovers, The Cuddle Collab, with more than 180…

News September 11
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Starbucks’ New CEO to Focus on Improving In-Store Service in the U.S.

Brian Niccol, the newly appointed Chairman and CEO of Starbucks, has admitted that in some U.S. stores, the…

News September 11
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Unlocking the Value of Fit Tech: Personalization and Recommendations

Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as…

Features September 11
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Are we Wasting Time Mining Data for Customer Preferences? 

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus…

Executive Viewpoints September 11
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Levi’s to Expand In-Store Associate ‘BackPocket’ App to Mexico

Levi’s will create a localized Mexican version of its in-store associate BackPocket app, already in use in 14…

News September 10
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