Latest In: Customer Experience

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Reimagining Retail: Where Online Meets the High Street

Embracing the Evolution In an era when digital convenience often reigns supreme, physical stores face the challenge of…

Executive Viewpoints September 4
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Next-Gen Retail: Crafting the Ultimate Omnichannel Journey

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers…

Executive Viewpoints September 4
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Sloomoo Institute Makes West Coast Debut with ‘Awe-Inspiring’ Space

Sloomoo Institute, the ultimate slime museum, is opening its fifth location in the heart of Los Angeles, marking…

News September 4
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Fossil Boosts Site Visit Revenue 14% with AI-Powered Customer Insights

Watchmaker Fossil Group’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per…

News September 3
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Stitch Fix has refreshed is experience and fashion offerings.

Stitch Fix Styles a ‘Modern and Dynamic’ Future with Reimagined Brand, Experience

Following several years of weak sales and a shrinking consumer base, Stitch Fix has launched a transformation strategy…

News September 3
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What Does the Future Hold for IRL Experiences?

Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued…

Features September 3
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Etsy has made major advancements to its search and discovery experience to favor high-quality items from the site's most reliable sellers.

Etsy Enhances Search Experience to Prioritize ‘High-Quality’ Sellers

Etsy has made major advancements to its search and discovery experience, aiming to favor high-quality items from sellers…

News August 29
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People are Talking About RFID Again…Here’s Why

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its…

Executive Viewpoints August 29
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Salesforce Forecast: Global Holiday Sales to Reach $1.19 Trillion, Up 2% YoY

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales…

Features August 29
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