Latest In: Customer Experience

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UPDATE: Federal Judge Grants FTC Request to Block Tapestry’s Acquisition of Capri

[Update as of 10/25/24] A federal judge has granted the Federal Trade Commission (FTC)‘s motion for a preliminary…

News October 25
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From Omnichannel to Polychannel: How FMCG Shopping is Changing

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their…

Executive Viewpoints October 25
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One of the most important pieces of the post-purchase experience is communication.

How to Navigate the Post-Purchase Communication ‘Minefield’

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience…

Features October 25
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Kroger Deploys RFID to Improve Inventory Visibility, Beginning in the Bakery

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory…

News October 24
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How To Make A Website ADA Compliant

In the past five years, ADA lawsuits related to website inaccessibility have risen by over 243%, increasing from…

Executive Viewpoints October 24
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The bottom of the funnel has become a key place for brands to differentiate.

How Macy’s, Jacadi and Amazon Leverage the Bottom of the Funnel to Boost Conversions and AOV

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Where…

Features October 24
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Wayfair Launches Paid Loyalty Program Offering 5% Rewards and Free Shipping

Wayfair has introduced Wayfair Rewards, a loyalty program with a $29 annual subscription price. Benefits include 5% back…

News October 23
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Whole Foods Market Daily Shop

Whole Foods Market is partnering with Schweitzer to bring its Daily Shop concept to life. The first location…

News October 23
customer experience fee structure poshmark recommerce resale social commerce
Social commerce and resale company Poshmark has rolled out a new fee structure designed to help sellers maximize their earnings.

UPDATE: Poshmark Walks Back Fee Structure Overhaul

[Update as of 10/22/24]: Less than a month after Poshmark unveiled a new fee structure to improve customer…

News October 22
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