How to Navigate the Post-Purchase Communication ‘Minefield’
There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience…
Features October 25
Latest In: Customer Experience
Kroger Deploys RFID to Improve Inventory Visibility, Beginning in the Bakery
Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory…
News October 24
How To Make A Website ADA Compliant
In the past five years, ADA lawsuits related to website inaccessibility have risen by over 243%, increasing from…
Executive Viewpoints October 24
How Macy’s, Jacadi and Amazon Leverage the Bottom of the Funnel to Boost Conversions and AOV
Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Where…
Features October 24
Wayfair Launches Paid Loyalty Program Offering 5% Rewards and Free Shipping
Wayfair has introduced Wayfair Rewards, a loyalty program with a $29 annual subscription price. Benefits include 5% back…
News October 23
Whole Foods Market Daily Shop
Whole Foods Market is partnering with Schweitzer to bring its Daily Shop concept to life. The first location…
News October 23
UPDATE: Poshmark Walks Back Fee Structure Overhaul
[Update as of 10/22/24]: Less than a month after Poshmark unveiled a new fee structure to improve customer…
News October 22
From Startup to Enterprise: What CX Looks Like at Different Business Stages
Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to…
Executive Viewpoints October 22
Inside Lowe’s Playbook for Pushing Category Conventions
Jennifer Wilson has been SVP and Chief Marketing Officer of Lowe’s for less than six months, but her…
Features October 22Top Stories
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