Latest In: Customer Experience

40 under 40 awards Featured retail awards Retail TouchPoints 40 under 40
The 40 Under 40 Awards and its winners represent the diversity of the retail industry and its various players: brands, technology vendors, agencies and consultancies, and design firms.

Meet Our 40 Under 40 Winners of 2024

Editor’s Note: As 2024 comes to an end, we’re highlighting some of our most-read content of the year.…

Features December 30
Anders Mittag gamification Lobyco

Technology Created Grocery Hopping, and Technology can Solve it

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 stores to…

Executive Viewpoints December 26
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Preparing for the Post-Holiday Return Surge

During the pandemic, ecommerce returns majorly impacted retailers’ profit margins. As customers return to in-store shopping, retailers are…

Executive Viewpoints December 25
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How Brands from Walmart to Pacsun Have Harnessed the Power of Digital Twins

In its broadest and most straightforward definition, a digital twin is “a virtual replica of a physical object,…

Features December 23
customer engagement Featured in-person events in-person experiences livestream sellers livestream shopping poshmark

How Poshmark’s In-Person Events Drive Livestreaming Results

Brands and retailers are investing more in cultivating community — not just online, but through immersive IRL experiences.…

Features December 20
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Hair You Go: Ulta Beauty Uses AI to Virtually Preview Potential New ’Do’s

Ulta Beauty has leveraged generative AI from Nvidia to provide customers with highly realistic previews of desired hairstyles…

News December 19
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Fresh Market Aims to Improve Inventory Management with New Tech, Including Electronic Shelf Labels

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year,…

News December 18
Global-e international ecommerce localization Victoria's Secret
Victoria's Secret France homepage.

Victoria’s Secret Beefs Up International Ecommerce Experience

Victoria’s Secret has teamed up with Global-e to enhance its international ecommerce experience, namely in Canada and leading European…

News December 18
adyen akeneo algolia Amplience Change management Clarks digital payments digital transformation Featured heritage retail Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) mobile checkout newstore omnichannel order management Social Login unified commerce
Inside a modern Clarks store.

How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

While many retailers are updating their tech these days, few are 200 years old like Clarks. But a…

Features December 18
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