Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22
Latest In: Customer Experience
An Old Sticking Point for More Sustainable Supply Chains
Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This…
Executive Viewpoints January 22
Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle…
Executive Viewpoints January 21
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned…
Executive Viewpoints January 20
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the…
Executive Viewpoints January 17
Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury
Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation…
Features January 17
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to…
Executive Viewpoints January 16
Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken
Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends, but…
Features January 15
Walmart Updates Branding to Better Align with Heritage and Innovation
Walmart has unveiled a refreshed look and feel to better showcase its legacy and commitment to its customers.…
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