Latest In: Customer Experience

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Best Buy has undergone a 5-year complete overhaul of its business.

Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change”…

Features January 14
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Buckle Adopts Aptos ONE POS to Bring Unified Commerce to 440+ Stores

The Buckle, Inc., will implement Aptos ONE as its new POS system to bring personalized and efficient interactions…

News January 14
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CEOs of Macy's Inc, Bloomingdale's and Bluemercury discuss their company's future at the NRF Big Show.

Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF

The leaders of Macy’s Inc.’s three retail banners — Macy’s, Bloomingdale’s and Bluemercury — took the stage together…

Features January 13
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Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.…

Executive Viewpoints January 13
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AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

Artificial intelligence has, not unsurprisingly, been a headline topic at the NRF Big Show, and NVIDIA is undoubtedly…

Features January 13
Dick's Sporting Goods Featured Holiday ThinkTank (2025) Holiday ThinkTank: Digital Commerce (2025) House of Sport radar

How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

The customer-facing mobile app for Dick’s Sporting Goods has come a long way since its debut in 2021.…

Features January 12
GreyOrange PetSmart

PetSmart Rolls Out Store Solution to Improve Inventory Management and Digital Fulfillment

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly…

News January 10
rei

REI Shutters Experiences Business that was Losing Millions Annually, Cuts 400+ Jobs

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down…

News January 10
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A bride in a David's Bridal gown.

Why David’s Bridal’s New Media Network is Key to its Post-Bankruptcy Future

Most retail segments have several pillar retailers that rule the vertical. Think about apparel, furniture, grocery and even…

Features January 10
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