Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16
Latest In: Consumer Trends
Beyond the ‘New Year, New You’ Marketing Cliché: How Inspirational Commerce Can Reignite the Shopping Flame
“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are,…
Executive Viewpoints January 15
Aldi Eliminates Plastic Bags, Pledges to Switch to Natural Refrigerants by 2035
Aldi has completely eliminated plastic shopping bags from its 2,300+ U.S. stores, a move that the company estimates…
News January 11
NRF 2024 Preview: Hear From Top Execs at Levi’s, Ulta Beauty, FedEx — and Magic Johnson
Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center…
Features January 11
Design Exec: Understanding Human Nature is ‘Terra Firma’ in a Fast-Changing Retail Industry
Phil Otto considers himself a bit of a nomad. He works remotely on a small farm in Ohio,…
News January 10
Real-Life ‘E.l.f.-Pinching’ Inspires True Crime Mockumentary
E.l.f. Cosmetics are apparently so highly prized that they push otherwise law-abiding citizens into stealing — well, “unauthorized…
News January 9
Albertsons Hosts Competition for Emerging Natural and Specialty Brands
Albertsons is accepting applications for its second annual Innovation Launchpad competition, seeking up-and-coming specialty and natural brands representing…
News January 8
Why Personalization Can Survive the Loss of Third-Party Cookies
Personalization is at something of a crossroads. The New Year saw a key step in the coming deprecation…
Features January 5
Deloitte Shares Loyalty Trends and Best Practices for 2024
To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and…
Features January 2Top Stories
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