The Retail TouchPoints Network

Your Shopfront to CX Brilliance

Customer behavior has forever changed because of the pandemic. Shoppers have increased their digital purchases by 160 percent and are expecting instant support across their channels of choice like WhatsApp, Facebook Messenger, and more. Today, retailers have a unique opportunity to set the standard for customer experiences and build shopper loyalty with digital customer support.

Join Colin Crowley, a CX industry expert and an advisor to Freshworks, to learn how leading brands create moments of wow with digital customer support. The session will focus on:

Building shopper loyalty with moments of wow;
Scaling your customer support with automations and AI; and
Future-proofing your support desk investments.

Speakers:

Colin Crowley

Freshworks

Alicia Esposito

Retail TouchPoints

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Join Colin Crowley, a CX industry expert and an advisor to Freshworks, to learn how leading brands create moments of wow with digital customer support. The session will focus on:

Building shopper loyalty with moments of wow;
Scaling your customer support with automations and AI; and
Future-proofing your support desk investments.

Speakers:

Colin Crowley

Freshworks

Alicia Esposito

Retail TouchPoints

Name

Company

Your Shopfront to CX Brilliance

Speakers:

Colin Crowley

Alicia Esposito

Name

Register Now

Register Now

Registration Confirmed

Speakers:

Colin Crowley

Alicia Esposito

Name

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