Customer behavior has forever changed because of the pandemic. Shoppers have increased their digital purchases by 160 percent and are expecting instant support across their channels of choice like WhatsApp, Facebook Messenger, and more. Today, retailers have a unique opportunity to set the standard for customer experiences and build shopper loyalty with digital customer support.
Join Colin Crowley, a CX industry expert and an advisor to Freshworks, to learn how leading brands create moments of wow with digital customer support. The session will focus on:
- Building shopper loyalty with moments of wow;
- Scaling your customer support with automations and AI; and
- Future-proofing your support desk investments.