Advertisement

What Rising Customer Expectations Mean For Retailers

Rising customer expectations place a spotlight on retail employees, who are on the front line when it comes to delivering pitch-perfect customer experiences.

Retailers may be investing in customer-facing technology like AI, VR, AR, and other digital tools. But unless they match that investment with a focus on connecting and empowering employees, their ambition to provide innovative customer experiences may exceed their ability to deliver on that promise.

This e-Book explores:

  • The new consumer expectations shaping the future of retail;
  • Why great brand experiences for your customers start with great work experiences for your employees; and
  • The benefits of customer-centric collaboration tools.

Download the e-Book now!


Retail Trendcaster Webinar Series
Days
Hours
Minutes
Seconds

Uncovering What’s Next in Retail

On-Demand Limited Video Series

Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

Brought to you by
Retail TouchPoints
Access Now
Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: