Empowering Store Teams To Deliver A Better Customer Experience
Strengthening in-store teams is the key to creating a frontline workforce capable of delighting shoppers and building stronger, long-term relationships. This comprehensive report highlights retailer experiences and industry insights related to employee training and technology, including:
- Golf Town is leveraging a mobile app on employees' devices to provide associates with relevant knowledge and the opportunity to share their expertise;
- Compass Canada, an operator of more than 3,000 foodservice locations, lifted sales 7% by engaging employees to meet specific goals;
- Retailers responding to a Retail TouchPoints survey said their top tech focus areas are: mobile technology (52%), employee training/engagement (52%) and employee hiring/retention (43%).