The retail industry was shaken by store closings, bankruptcies and innovative new technologies in the first half of 2017. While retailers such as Shoes.com and Sears have struggled to stay afloat, others including Nordstrom, Sephora and Meijer have implemented “hot” new solutions and strategies to enhance the customer experience.
The Retail TouchPoints Top 10 most-viewed articles at mid-year spotlight retailers’ battles to keep brick-and-mortar stores viable and also demonstrate how progressive retailers are winning with: personalization via machine learning; streamlined customer service capabilities thanks to chatbots; a more convenient grocery shopping experience with home delivery; and enhanced last mile capabilities to drive customer loyalty.
