Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Smart Access White Paper 0121

Retail experienced rapid, profound change in the wake of the pandemic. Sudden shifts in consumer demand not only revealed stress fractures in retail supply chains; they also exacerbated some shortcomings in how they operate. Overnight, retail distribution facilities and stores needed to reallocate staff to manage surges in volume and increases in absenteeism.

The need for greater agility in supply chains is a common theme in retail industry discussions these days. More than 40% of retail leaders expect to increase their total supply chain investment, with the primary goal of improving speed, agility and resilience, according to Bain & Company. But a truly agile — and anti-fragile — supply chain involves more than alternate sourcing, new transportation routes and improved logistics. An adaptive frontline workforce is also an essential ingredient.

Check out this white paper to learn how new approaches to communication, training and execution can boost supply chain strength. You’ll learn:

  • Challenges of the workforce status quo; 
  • How workforce training and communication requirements are changing; and
  • How building skills builds agility.

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