For retailers, the holidays can be the most wonderful time of the year, with sales spiking amid holiday cheer. But with the explosion of ecommerce throughout 2020 and into 2021, return rates are on the rise, and holiday returns are at all-time highs.
In research from 2020, Optoro found that 2 out of 3 consumers typically return a holiday gift. This flood of returned inventory can lead to profit loss, processing backlogs and a decline in customer satisfaction if returns aren’t managed correctly.
The good news? Savvy retailers can now access supply chain innovations that will not only increase inventory processing efficiency but also improve the customer experience.
In this white paper, you’ll discover how to better process returns during the holidays while also managing your customer-facing return policies. You’ll learn how to:
- Turn returners into repeat customers;
- Efficiently process an inventory influx; and
- Turn returns into profit during the holidays.