The Future of CX: Trends and Predictions for Customer Engagement

Consumer expectations are changing on a dime — and it’s only getting faster, with digital interactions set to grow 40% in 2021. This on-demand webinar explores the current state of digital customer engagement, and where CX experts see it going in a post-pandemic world.

Watch and learn about how:

  • Brick-and-mortar retailers such as The Dufresne Group are going digital and the return on investment gains;
  • Major airlines and banks are getting personal from afar and how retailers can adopt their successful approaches; and
  • Companies are innovating digital transformation efforts and why it’s a strategy every retailer — both online and brick-and-mortar — needs to prioritize.

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