The Deskless Report 2022


Workers are desperate for stability, frontline managers are burned out and corporate leaders are trying to look to the future – but aren’t sure of how to get there. What’s the solution?

This year’s Deskless Report explores the state of the frontline world by delving deeper into the worker, manager and corporate experience, and what these groups need to thrive. 268 frontline corporate leaders and 1,018 frontline workers and managers in retail, foodservice, facilities management and other industries with predominantly “deskless” workers were polled. The resulting insights will open a discussion around redefining the concepts of communication, feedback, training and technology, and how they all level up to the broader concept of frontline enablement.

Here’s a glimpse at what was uncovered:

  • 49% of frontline managers feel burnt out on a daily basis; 
  • 42% of workers are considering leaving their job (up from 36% last year); 
  • While 65% of corporate respondents believe communication at their organization is effective, only 35% of workers agree; 
  • 38% of frontline managers and workers said that lack of employee training is impacting their day-to-day work; and 
  • 75% of all respondents believe investing in new technologies for frontline workers improves the overall success of their organization. 

Download The Deskless Report to get the story behind these compelling findings – and many more.

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