The Customer Experience (CX) Revolution in Retail


If you talk to any CX leader, they’ll say that delivering a great customer experience has never been more challenging — or filled with more opportunity. COVID-19 has activated the second wave of digital transformation and this research report examines how retailers are responding. Download a copy to get the full findings, which include:

  • 58% of customers say their service expectations are higher than a year ago;
  • 49% of customers do not believe retailers can deliver excellent customer experiences in a completely digital way; and
  • 72% of customers say their channel preferences vary by context.

Download Now


Download Now

Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with TalkDesk and consent to communications from TalkDesk, Retail TouchPoints, corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and Terms of Use for more information on our policies.

Thank you!

Click below to access this resource.

Access The Media Kit


Access Our Editorial Calendar

If you are downloading this on behalf of a client, please provide the company name and website information below: