The Case For Customer Recovery Strategy

A decade ago, disgruntled customers may have complained about a brand, product or service to several friends and relatives.

But with the power of social media, consumers have access to the world’s largest megaphone, and are empowered to access hundreds — or even thousands — of peers at a time.

However, retailers that establish a proactive customer service strategy can:

  • Prevent customers from sharing complaints on social media;
  • Recover at-risk customers and strengthen customer loyalty; and
  • Motivate customers to use social media to share positive feedback.
Complete the form below to download the report, titled: The Case For Customer Recovery Strategy, to learn how to better track and respond to feedback across digital channels.

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