Advertisement

Survey Report: Moving From Customer-Oblivious To Customer-Centric

Improving the customer experience is a primary goal of organizations across North America. The majority of companies have customer experience initiatives in place and are geared up to improve their image among consumers. More than 75% of companies currently have a process in place for contacting customers regarding feedback and their overall relationship, according to a May 2010 Temkin Group survey. While participation in social media is growing, only 31% of companies are actively analyzing conversations in sites such as Facebook and Twitter.

To find out more about survey results and Temkin’s Four Core Customer Experience Competencies, complete the form below to download the whitepaper titled “The Current State Of Customer Experience.”

Retail Trendcaster Webinar Series
Days
Hours
Minutes
Seconds

Uncovering What’s Next in Retail

On-Demand Limited Video Series

Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

Brought to you by
Retail TouchPoints
Access Now
Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: