State Of Frontline Employee Workplace Training In Retail

Training frontline retail associates not only enhances customer service; it also can help improve employee engagement and lower turnover. A new study reveals that 75% of retail employees believe training can help them develop new skills and grow their careers, but only 33% of associates are offered this kind of opportunity for development.

This comprehensive, retail-specific analysis of the state of frontline employee training includes valuable insights, such as:

  • The current state of learning on the frontlines in retail;
  • What is (and is not) working with regards to frontline associate training;
  • The importance of balancing short-term performance with long-term career development; and
  • Associate expectations and attitudes towards reskilling for the future.

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