Intelligent, cloud-based contact centers offer a single view of the customer across all channels in real time, helping retailers improve overall customer satisfaction. Traditional, legacy contact centers present a number of challenges, including delayed changes due to IT involvement and inability to integrate with other business systems. Gartner predicts that as many as 40% of companies will move to SaaS-based contact centers by 2012.
To learn more about the advantages of implementing a cloud-based contact center, complete the form below to download the E-book titled: “Start Delivering Amazing Customer Service; Stop Spending Money on Legacy Contact Centers.”
