“Socializing” the Retail Experience: Customer Experience Management – Born Reporting, Reborn Social

The enormous impact of social media and mobility has created a profound shift in consumer behavior by shifting the balance of power in the retailer-customer relationship. To add to this, ongoing economic uncertainty coupled with heightened consumer expectations of their retail experience have today’s retailers adjusting to a new “normal” squeeze on their operations.

Empathica invites you to view this Webinar – to learn how Customer Experience Management – Born Reporting, Reborn Social – will help your retail business. We’ll explore the challenges retailers are facing today and discuss how looking at customer experience through a social lens may be the key to growth while navigating this new normal.

In the session you’ll learn:

  1. How leading retailers are implementing a social focus for their Customer Experience Management programs and driving employee engagement and active brand advocacy.
  2. How social media and mobility are impacting consumer behavior – and what brands can do to capitalize on these trends.
  3. How a combination of new and old technologies is enabling better customer experiences through “Social CEM”.




  • Dr Gary Edwards, Chief Customer Officer, Empathica
  • Dr. Emmanuel Probst, Vice President of Retail, Empathica
  • Chris Kelly, Vice President of Retail, Empathica

View Now →


Download PDF »

Access The Media Kit


Access Our Editorial Calendar

If you are downloading this on behalf of a client, please provide the company name and website information below: