Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

A variety of factors have come together to create a labor shortage that could threaten merchants’ ability to hire adequate staff, even as they reopen shuttered stores and ramp up for holiday 2021. Additionally, several industry experts believe this dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention.

This Retail TouchPoints special report will explore the challenges retailers face in this area as well as potential short- and long-term solutions, including:

  • Enhanced onboarding processes, ongoing training and other solutions designed to increase employee engagement, retain current workers and find those associates with the skills and aptitudes that fit them for a long-term career in retail;
  • Exploring remote work to provide associates with greater flexibility and overcome COVID-related health concerns while maintaining productivity and security;
  • Using AI-powered workforce management solutions to better match potential hires to open jobs; and
  • Acknowledging the roles that diversity, equity, inclusion and commitments to sustainability and social progress play in attracting younger workers.

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