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Recapping the 2020 Holiday Shopping Season: A Season Unlike Any Other

Salesforce Webinar 012721

Shopping and Retail as an industry was already in unprecedented waters prior to the Holiday Season.  We observed a digital surge unlike any other early in 2020 which accelerated eCommerce adoption and spurred substantial changes in customer behavior. 

But the Holiday season is a different animal.  The stage is much bigger, the stakes are much higher, and survival is not guaranteed in an industry that has been battered so much.  Let’s discuss the highlights, the lowlights, the expected, the unexpected, from the Holiday Shopping Season. 

Speakers:

Caila Schwartz - Salesforce

Caila Schwartz

Salesforce
Michelle Grant - Salesforce

Michelle Grant

Salesforce

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By registering for this webinar you allow your information to be shared with the sponsor(s) and consent to communications from Retail TouchPoints and the sponsor(s). Review our privacy policy for more information.

Register Now

Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors (including Salesforce), and partners. Please read our Privacy Policy and Terms of Use for more information.

By registering for this webinar you allow your information to be shared with the sponsor(s) and consent to communications from Retail TouchPoints and the sponsor(s). Review our privacy policy for more information.

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Shopping and Retail as an industry was already in unprecedented waters prior to the Holiday Season.  We observed a digital surge unlike any other early in 2020 which accelerated eCommerce adoption and spurred substantial changes in customer behavior.

But the Holiday season is a different animal.  The stage is much bigger, the stakes are much higher, and survival is not guaranteed in an industry that has been battered so much.  Let’s discuss the highlights, the lowlights, the expected, the unexpected, from the Holiday Shopping Season.

Speakers:

Caila Schwartz - Salesforce

Caila Schwartz

Salesforce
Michelle Grant - Salesforce

Michelle Grant

Salesforce

Name

Company

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