Automation offers exciting promise in retail – to reduce costs, make employees more productive and improve the customer experience. Consumers see automation as a way to help them solve many of the challenges they encounter when they shop. Additionally, they are willing to reward retailers when they have a positive automation experience.
Check out this report and discover how top retailers are rebooting their stores through in-store automation. Key findings include:
- 59% of consumers who have previously visited stores with automation would shift purchases to a store with automation technologies if they had a positive experience;
- 66% of consumers believe that automation can improve their shopping experience by solving the challenges they face when they shop in retail stores, such as long queues for checkout and payment;
- 69% of consumers overall prefer to shop with retailers that use automation technology to reduce food waste