New Tools for the Modern Workforce: Retailers Deploy Solutions That Keep Employees and Customers Contactless Yet Connected

Tool Tech Guide

Among the many trends that have accelerated due to COVID-19 is the need for associate technologies that are hygienic and safe, yet still offer employees convenience, functionality and access to relevant data. Retailers’ new goal is to maintain or even boost service levels while providing contactless experiences designed to keep consumers and workers safe.

This Retail TouchPoints Tech Guide explores the range of solutions retailers can offer their employees to handle commerce’s new realities. Key topics include:

  • Advanced mobile solutions supporting curbside and contactless pickup and contactless transactions;
  • Biometric solutions such as voice and facial recognition for touch-free identity verification;
  • Workforce and task management solutions that allow for shift-swapping and can handle routine associate requests; and
  • Training and communication solutions that support expanded safety and hygiene protocols and ongoing education for associates.

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