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New Benchmark Study Reveals Key Capabilities of Retail Leaders

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What makes a retailer a true leader in the field? A new Benchmark Study from Manhattan of 124 retailers across 11 verticals, conducted using a Unified Commerce Assessment Framework that spans 286 customer experience capabilities, reveals exactly how leaders deliver on convenience and customer empowerment across four pillars:

  • Search and discovery;
  • Cart and checkout;
  • Promising and fulfillment; and
  • Service and support.

Attendees of this Retail TouchPoints webinar will learn how the key Benchmark results tie into efforts to improve their own retail operations. For example, while 57% of leaders allow shoppers to cancel or modify orders post-purchase, only 25% of non-leaders offer this capability. The same starkly different percentages are seen in retailers’ ability to offer a mixed delivery option (e.g. home and in-store delivery). Attendees also will learn about how tech solutions, including advanced solutions and a unified commerce platform, can fuel their companies’ move into the ranks of retail leaders.

Speakers:

https://www.addevent.com/event/va17002364

Chris Shaw

Manhattan Associates
Alicia Esposito

Alicia Esposito

Retail TouchPoints

Name

Company

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Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors (including Manhattan Associates), and partners. Please read our Privacy Policy and Terms of Use for more information.

View Now

Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors (including Manhattan Associates), and partners. Please read our Privacy Policy and Terms of Use for more information.

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Speakers:

https://www.addevent.com/event/va17002364

Chris Shaw

Manhattan Associates
Alicia Esposito

Alicia Esposito

Retail TouchPoints

Name

Company

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