The retail industry has faced seismic shifts in recent years. Consumer expectations and economic uncertainty have increased pressure on retailers to deliver quality services at every interaction or risk losing business to the competition. Retail brands must implement new solutions into their tech stack that increase operational efficiency and offer a memorable, personalized and convenient experience for customers each and every time they shop.
In this white paper, you’ll learn how leading retailers are using location and personalization to drive customer retention, as well as how to:
- Increase spending by delivering stellar in-store experiences;
- Improve customer satisfaction and staff efficiency during order ahead and pickup; and
- Build lasting relationships with customers through personalized messaging.