If you could boost annual sales by millions of dollars by greeting 0.3% more shoppers each day, would you?
That’s the question Connors Group is asking and answering during tomorrow’s Consistent Customer Experience webinar series event, titled: Winning The Battle Of Customer Service Vs. Task.
Bowden will outline four specific areas that could boost sales by millions with a less-than-1% increase in performance: Greet, Service, Promos and Fitting Room.
But what if labor demand exceeds the currently allocated payroll budget? Bowden will outline the steps retailers can take to optimize and balance payroll vs. budget.
Part Of An Overall Customer Strategy
When retailers are looking to maximize the benefits of payroll and labor scheduling, they also should be looking at the bigger picture: Delivering an overall consistent customer experience.
As part of the Consistent Customer Experience webinar series, Connors Group joins five other partners in delivering on the customer experience promise. Those companies include: Empower Software Solutions, Opterus, Alert Tech, iInside and overall series organizer, SMK Workforce Solutions.
For a look at the previous and next sessions in the series, and to register for all, click here.