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How to Fix the ‘Disconnects’ in Today’s Multichannel Shopper Journey

Many midsize retailers, both in the B2B and B2C arenas, still use separate business systems to manage their different channels and touch points. The danger of having separate systems, of course, is that it becomes nearly impossible to get a holistic view of commerce points, including ecommerce, or other key areas of the business. And with more shoppers routinely moving between channels as part of their buyer journeys, these “disconnects” can have a negative effect on the customer experience.

During this Retail TouchPoints session, Pete Olanday of Vertex and a special guest from i95Dev will reveal:

Simple ways midsize retailers can bring all their channels and touch points together under a single platform such as Microsoft D365;
How to streamline processes and simplify tax compliance.
Details behind i95 integrations between ERP systems such as Microsoft D365 Business Central and GP and best-of-breed shopping carts like Adobe Magento, BigCommerce and Shopify with Dynamics 365 Business Central and GP; and
Examples and benefits of how effectively i95Dev works together with Vertex to streamline the integration of finance, tax and operations.

Speakers:

Scott Rich

i95Dev

Pete Olanday

Vertex

Adam Blair

Retail TouchPoints

Register Now

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Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors (including Vertex), and partners. Please read our Privacy Policy and Terms of Use for more information.

By registering for this webinar you allow your information to be shared with the sponsor(s) and consent to communications from Retail TouchPoints and the sponsor(s). Review our privacy policy for more information.

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Many midsize retailers, both in the B2B and B2C arenas, still use separate business systems to manage their different channels and touch points. The danger of having separate systems, of course, is that it becomes nearly impossible to get a holistic view of commerce points, including ecommerce, or other key areas of the business. And with more shoppers routinely moving between channels as part of their buyer journeys, these “disconnects” can have a negative effect on the customer experience.

During this Retail TouchPoints session, Pete Olanday of Vertex and Giuseppe Ianni of i95Dev will reveal:

Simple ways midsize retailers can bring all their channels and touch points together under a single platform such as Microsoft D365;
How to streamline processes and simplify tax compliance.
Details behind i95 integrations between ERP systems such as Microsoft D365 Business Central and GP and best-of-breed shopping carts like Adobe Magento, BigCommerce and Shopify with Dynamics 365 Business Central and GP; and
Examples and benefits of how effectively i95Dev works together with Vertex to streamline the integration of finance, tax and operations.

Speakers:

Scott Rich

i95Dev

Pete Olanday

Vertex

Adam Blair

Retail TouchPoints