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From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

Your product taxonomy has a significant impact on the ecommerce journey. If you don’t describe products using the language shoppers actually use, it can create a cascading series of problems that can hinder the customer experience and ultimately, hurt your bottom line.

Join Ken Pilot, a seasoned C-level retail leader and founder of Ken Pilot Ventures, and Lily AI CEO Purva Gupta, as they discuss some of the core ecommerce challenges facing many brands and retailers today and how a customer-centered product attribution language can keep revenue flowing. Attend this session and walk away with:

  • A deeper understanding of how merchant-centric product attributes can hinder the online shopping experience;
  • Tangible examples of brands and retailers that are driving ecommerce relevance by speaking the same language as their shoppers; and
  • Tips for developing a retail product taxonomy that boosts revenue, enhances personalization and improves demand forecasting accuracy.

Speakers:

1525290655997

Purva Gupta

Lily AI
cf0a1065958e420683c0e4a7cf575245.jpeg-pn9gxchvxemx70qv8dt071n8ra92pm9z66bawg4tbk

Ken Pilot

Ken Pilot Ventures

Name

Company

Name

Company
cf0a1065958e420683c0e4a7cf575245.jpeg-pn9gxchvxemx70qv8dt071n8ra92pm9z66bawg4tbk

Ken Pilot

Ken Pilot Ventures

Name

Company

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Your product taxonomy has a significant impact on the ecommerce journey. If you don’t describe products using the language shoppers actually use, it can create a cascading series of problems that can hinder the customer experience and ultimately, hurt your bottom line.

Join Ken Pilot, a seasoned C-level retail leader and founder of Ken Pilot Ventures, and Lily AI CEO Purva Gupta, as they discuss some of the core ecommerce challenges facing many brands and retailers today and how a customer-centered product attribution language can keep revenue flowing. Attend this session and walk away with:

  • A deeper understanding of how merchant-centric product attributes can hinder the online shopping experience;
  • Tangible examples of brands and retailers that are driving ecommerce relevance by speaking the same language as their shoppers; and

Tips for developing a retail product taxonomy that boosts revenue, enhances personalization and improves demand forecasting accuracy.

Speakers:

1525290655997

Purva Gupta

Lily AI
cf0a1065958e420683c0e4a7cf575245.jpeg-pn9gxchvxemx70qv8dt071n8ra92pm9z66bawg4tbk

Ken Pilot

Ken Pilot Ventures

Name

Company

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