It’s not enough to have a CX (customer experience) plan. Everyone in your organization needs to be on board and able to execute on that plan—successfully. And that’s easier said than done.
Whether you’re implementing new technology, offering new services or overhauling your visual merchandising practices, your CX efforts affect your employees every day on the frontlines.
Download this E-book to discover the critical role of employee experience (EX) in driving exceptional CX. You’ll hear:
- Four key ways to keep frontline employees engaged and eager to bring your CX strategies to life; and
- How brands like Bloomingdale’s, At Home and Festival Foods are empowering their frontline employees to deliver best-in-class customer experiences.