Your customers want a streamlined experience that’s consistent across online and in-store interactions. Today, customers can start a sale online and complete it in-store, and vice versa. With so many options available, the customer experience must be seamless across channels. Store associates are at the center of that experience. With the right tools, they can provide the continuity customers crave.
In this white paper, you’ll learn how to:
- Empower front-line employees for success;
- Give your employees the freedom to offer a personalized touch; and
- Ensure employees are trained and rewarded for delivering on your strategy.