Consumers have been pushed even further into using digital communication channels to get information or resolve problems. This mass movement online has shone a harsh spotlight on just how vital good customer service — and the accurate, timely information needed to support it — has become.
This Special Report will examine key trends in customer service and how it impacts broader customer experience (CX) strategies, including:
- Retailers’ need to increase deployments of predictive analytics technologies to provide more accurate information to customer service agents about shopper pain points, out-of-stocks and delays;
- The ancillary benefits of offering a strong service experience, including gathering valuable customer and product data;
- The growing importance of having a C-level executive with companywide responsibility for customer service and CX; and
- How retailers can use customer service to build and strengthen customer loyalty.
Download the Report today!