A recent survey of more than 200 retail executives highlighted significant opportunities for retailers to increase ROI through smarter workforce management (WFM).
Almost three quarters (74%) of survey respondents said they do not have highly efficient WFM operations processes in place. Retailers need to focus on scheduling, payroll, labor standards and more in order to improve their ability to deliver better customer service.
The white paper, titled: 7 Ways To Improve Profits With Better WFM Strategies sheds light on the strategic areas retailers must focus on in order to solidify a successful customer experience.
