The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. Now that most retailers have caught up to soaring consumer expectations for the online shopping experience, it’s time to focus on the next stage of ecommerce evolution.
In this special report, the Retail TouchPoints editorial team has taken the biggest news from 2021, as well as key insights gleaned from the leading minds in retail, and boiled it all down into five ecommerce trends set to shape the future, including:
- Discovery in the Age of Algorithm: New tools will come into play to help brands break free from effective but restrictive online recommendations engines in order to enable true consumer discovery;
- Making the Last Mile a First Priority: After two years of unprecedented strain on shipping and fulfillment systems, retailers will draw on new technologies to automate and future-proof their last-mile network; and
- Moving into the Metaverse: Tactics and considerations as brands take their first steps into the evolving virtual ecosystem that dominated discussion in 2021.
Download the report now for these trends and more!