How Top Retailers Are Improving Customer Experience & Increasing Margins w/ Superior Store Ops
Today’s well-informed, resourceful consumers are demanding an omnichannel retail environment that anticipates their individual wants and needs. In order to offer innovative and personalized products and services to these shoppers, retail organizations face an imperative to use customer data and insights more effectively. These smarter retailers are delivering a smarter shopping experience, creating more effective merchandising and supply networks and reducing operational costs.
In this upcoming webinar, Greg Girard, Program Director, Merchandise Strategies, from IDC Retail Insights will share insights and recommendations for merchants based on the research firm’s top 10 predictions for 2012, and where the industry stands halfway through the year in terms of those trends.
Girard will cite four specific IT pillars that will help to move the retail industry forward, including:
- Analytics/Big Data;
- Cloud Services;
- Mobile/Broadband Implementations; and
- Social Business Processes.
Sally Hartnell from IBM will join Girard during the presentation to offer real-world examples of how the right information management and business intelligence framework is the foundation for success today and moving forward into the future.
- Greg Girard, IDC Retail Insights
- Sally Hartnell, IBM