Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 233

The Woman Behind the ECOfashion Movement

Featuring: Marci Zaroff, Author and Founder & CEO, ECOfashion Corp

Marci Zaroff coined the term “ECOfashion” in 1995 and has spent decades driving meaningful conversations and tangible change in the fashion industry. Nearly three decades later, she is reflecting on the market’s evolution and the work that still needs to be done. During this episode of Retail Remix, Marci…

Episode 232

How to Get on Shoppers’ ‘Nice Lists’ This Holiday Season

Featuring: Brandon Rael, Director and Consult Partner, Kyndryl

Brandon Rael has decades of retail industry experience. As a member of RetailWire’s BrainTrust, a Rethink Retail Top Industry Influencer, and part of Kynryl’s consulting team, his daily focus is keeping pace with the new trends driving the retail industry forward. So who would be a better person than…

Episode 231

How VICI Shaped the Future of the ‘Instagram Brand’

Featuring: Aimee Dudum Colorado, Co-founder, Chief Merchandising and Marketing Officer, VICI

VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called Instagram, but were extra wary of their spending. With consumers now in a very similar headspace, it is an optimal time for Co-founder and Chief Merchandising and Marketing Officer Aimee…

Episode 230

How Community Involvement Influences Commerce

Featuring: Allen Warch, VP, Food & Fresh Merchandising, Dollar General | Jenny Maloney, Global-Americas Strategic Accounts Manager, Bayer

To identify new collaborative opportunities, retailers should focus on their distinct business values and how they translate into serving specific customers and communities. That is how Dollar General was able to turn its commitment to supporting households into a successful multi-year partnership with Bayer. For this special episode of…

Episode 229

Retail Storytelling Isn’t Just for Kids

Featuring: Kristina Duncan, Creative Executive, American Girl Ted Galperin, Partner & Design Director – Retail, Mythology

If you want to create store experiences that are not only engaging, but truly immersive, storytelling should be your central design strategy. American Girl is one brand that has taken storytelling to the next level, creating realms where imaginations flourish and brand narratives are celebrated. For this episode of…

Episode 228

How Sur La Table Turns Customer Insight into Innovation

Featuring: Rachel Frederick, VP & GM of Digital Business, Sur La Table

Rachel Frederick oversees various aspects of Sur La Table’s digital business, from digital marketing to the brand’s direct-to-consumer ecommerce site, fraud prevention and even fulfillment offerings. To ensure Sur La Table creates experiences that meet and exceed customer expectations, Rachel and her team rely heavily on customer data. During…

New episodes released weekly on Monday mornings.