Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 239

Why CarMax Has Revved Up AI Innovation

Featuring: Jim Lyski, EVP and Chief Growth & Strategy Officer, CarMax

You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to change that. As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts, which span various touch points and all…

Episode 238

How Two TV Execs Are Shaping Social Commerce

Featuring: Max Benator and Lauren Stevens, Co-founders, Orca

Livestreaming was said to completely transform retail as we knew it. A commerce staple in Asia, experts claimed it was only a matter of time before it took the west by storm. Although the hype cycle has slowed, companies like Orca are working to turn livestreaming and social commerce…

Episode 237

What Keeps Retail Leaders Up at Night?

Featuring: Nick Bodkins, Chief Brand Officer, Boisson | Karen Robinovitz, Co-founder, Sloomoo Institute | Amy Jain, Co-founder and CEO, BaubleBar

Over the past year, retail executives have had to navigate many forces: the rise of disruptive tech like generative AI, ever-changing consumer spending patterns and economic volatility. How did these and other issues drive C-level decision-making? And at the end of the day, what really kept retail leaders up…

Episode 236

What Makes Anthropologie Stores So Special?

Featuring: Mindy Massey, Global Executive Director of Retail, Anthropologie Group

Anthropologie has developed a truly distinct in-store experience; one that evokes emotional attachment and inspires discovery. How does the brand achieve this as it grows across formats, markets and even into digital channels? During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how…

Episode 235

What the FTC’s Fake Reviews Ban Means for Your UGC Strategy

Featuring: Zarina Stanford, Chief Marketing Officer, Bazaarvoice

User-generated content (UGC) has become central to brands’ marketing and customer experience strategies over the past decade. But as social channels and trends have evolved, so too have brands’ methods for collecting, amplifying and monetizing their UGC. In August 2024, the FTC issued a formal ban on fake reviews…

Episode 234

Can Brands Compete Through the Payment Experience?

Featuring: Michaela Weber, SVP & GM of Payments, BigCommerce | Mike Sutter, SVP & Head of Checkout, PayPal

The payment experience has always been considered a “necessary evil” for ecommerce sites. There’s information merchants need to accept, validate and fulfill online orders. But now, technology is turning the payment experience into an opportunity for differentiation. During this week’s Retail Remix, two executives embedded in this exciting new…

Episode 233

The Woman Behind the ECOfashion Movement

Featuring: Marci Zaroff, Author and Founder & CEO, ECOfashion Corp

Marci Zaroff coined the term “ECOfashion” in 1995 and has spent decades driving meaningful conversations and tangible change in the fashion industry. Nearly three decades later, she is reflecting on the market’s evolution and the work that still needs to be done. During this episode of Retail Remix, Marci…

Episode 232

How to Get on Shoppers’ ‘Nice Lists’ This Holiday Season

Featuring: Brandon Rael, Director and Consult Partner, Kyndryl

Brandon Rael has decades of retail industry experience. As a member of RetailWire’s BrainTrust, a Rethink Retail Top Industry Influencer, and part of Kynryl’s consulting team, his daily focus is keeping pace with the new trends driving the retail industry forward. So who would be a better person than…

Episode 231

How VICI Shaped the Future of the ‘Instagram Brand’

Featuring: Aimee Dudum Colorado, Co-founder, Chief Merchandising and Marketing Officer, VICI

VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called Instagram, but were extra wary of their spending. With consumers now in a very similar headspace, it is an optimal time for Co-founder and Chief Merchandising and Marketing Officer Aimee…

Episode 230

How Community Involvement Influences Commerce

Featuring: Allen Warch, VP, Food & Fresh Merchandising, Dollar General | Jenny Maloney, Global-Americas Strategic Accounts Manager, Bayer

To identify new collaborative opportunities, retailers should focus on their distinct business values and how they translate into serving specific customers and communities. That is how Dollar General was able to turn its commitment to supporting households into a successful multi-year partnership with Bayer. For this special episode of…

Episode 229

Retail Storytelling Isn’t Just for Kids

Featuring: Kristina Duncan, Creative Executive, American Girl Ted Galperin, Partner & Design Director – Retail, Mythology

If you want to create store experiences that are not only engaging, but truly immersive, storytelling should be your central design strategy. American Girl is one brand that has taken storytelling to the next level, creating realms where imaginations flourish and brand narratives are celebrated. For this episode of…

Episode 228

How Sur La Table Turns Customer Insight into Innovation

Featuring: Rachel Frederick, VP & GM of Digital Business, Sur La Table

Rachel Frederick oversees various aspects of Sur La Table’s digital business, from digital marketing to the brand’s direct-to-consumer ecommerce site, fraud prevention and even fulfillment offerings. To ensure Sur La Table creates experiences that meet and exceed customer expectations, Rachel and her team rely heavily on customer data. During…

New episodes released weekly on Monday mornings.

Retail Remix Podcast

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