Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 88

Embracing the Frugal Consumer

Featuring: Steven Hong, Discount Bandit

Discount Bandit is a marketplace with one goal: to give consumers access to the best deals on products. But there’s a catch: the listings are “blind,” which means consumers don’t know which retailers are providing these items. With this unique model, Steven Hong, Discount Bandit’s CEO, has learned a lot about…

Episode 87

Is Cyber Weekend Dead?

Featuring: Taylor Schreiner, Adobe Digital Insights

You may have seen headlines that ask a similar question: is Cyber Weekend dead? Taylor Schreiner, Director of Adobe Digital Insights, doesn’t think this reflects the entire story around holiday shopping trends and behaviors. In this episode of Retail Remix, Taylor gets into the key findings from Black Friday to Cyber Monday, as…

Episode 86

What Gives The Home Depot its Competitive Edge?

Featuring: Jim Inglis, The Home Depot

Jim Inglis has a 60+ year career in retail including a long tenure at The Home Depot. With his book Breakthrough Retailing: How a Bleeding Orange Culture Can Change Everything, he reflects on his time with the home improvement retailer and, most of all, what other brands can learn from the company’s rise, stagnation and rebirth. During…

Episode 85

How Rebag Built the Ultimate Client Loyalty Loop

Featuring: Geronimo Chala, Rebag

Rebag sits perfectly at the intersection of sustainability and luxury. Consumers are becoming more mindful of the products they purchase and how they get to their doorsteps, but at the same time, they also have a hunger for higher quality products that last a long time. Rebag is capitalizing on these behaviors by creating…

Episode 84

Inside the Fernish Growth Engine

Featuring: Kristin Smith, Fernish

As an executive, Kristin Smith is always focused on finding “wide open spaces.” She believes these spaces or gaps highlight real customer needs and present new opportunities for businesses to differentiate and grow. And she found a lot of these opportunities in Fernish, which ultimately inspired her to invest in, advise and join the company as President…

Episode 83

Inside 100.co’s Brand-Building Machine

Featuring: Philip Smolin, 100.co

To create a new product and brand that can compete in the ever-growing ecommerce world, you need an incredible amount of insight. With its proprietary CLAIRE™ intelligence platform, 100.co has the power to map connections between unrelated data to identify which opportunities will drive the most value. How can other brands and retailers reap similar…

Episode 82

Model No. Helps Manufacturing Go Green

Featuring: Phillip Raub, Model No.

Model No. has one key goal: to minimize waste in the home and commercial furniture space. To accomplish this mission, the company has had to focus on building trust and credibility through its customer experience. During this week’s Retail Remix, Phillip Raub, the CEO of Model No., reveals the brand’s key investments across…

Episode 81

How Your Loyalty Program Can Unlock First- and Zero-Party Data

Featuring: Rob Garf, Retail & Natasha Janic, Salesforce

The elimination of cookies is going to make it essentially impossible for retailers to get the third-party data they need to fuel their personalization initiatives. But with the right methods, your loyalty program can save the day! During this episode of Retail Remix, Alicia Esposito sits down with Rob…

Episode 80

The New Art and Science of Pricing

Featuring: Matthew Pavich, Revionics

If you can distill retail down to a single principle, it’s “supply versus demand.” And pricing is a key way to influence this demand and, most of all, consumer perception of your brand. But now more than ever, there are so many factors that are disrupting retailers’ pricing strategies, including…

Episode 79

What Does It Mean to Be an Inclusive Brand?

Featuring: Liza Amlani, Retail Strategy Group

Over the course of the pandemic, consumers’ buying needs completely changed. Some consumers switched suits for athleisure, while others focused less on a full face of makeup and more on clean skincare. These behaviors are still evolving as the state of the world continues to change. That means the spotlight…

Episode 78

David’s Bridal Brings #WeddingInspo to the Next Level

Featuring: Lizzy Ellingson, David's Bridal

COVID-19 postponed many weddings around the world, but that didn’t stop couples from planning. Lizzy Ellingson and her team at David’s Bridal knew this — and that’s why they focused first and foremost on continuing to empower their customers every step of the process. During this week’s episode, hear the Chief Digital Experience Officer’s thoughts on…

Episode 77

Digital Experience Gaps Put Revenue On the Line

Featuring: Kirsten Newbold-Knipp, and Elizabeth Simmer of FullStory

A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience? During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional…

New episodes released weekly on Monday mornings.